A real call, not a ping
Each circuit must register, answer, carry audio both ways and echo its tones before it counts as working.
It works because it was just used.VoIP monitoring for SIP trunks, toll-free numbers and IVRs Every circuit gets a real call, and you hear first when one fails.
Real SIP test calls, around the clock, to your circuits in Brazil. Monitor measures audio quality (MOS) and escalates only confirmed failures, with proof.
- Real test calls
- MOS-LQO voice quality
- Retry before alerting
- SIP and Q.850 evidence
- Email escalation
- Data circuit agent
- Monthly SLA reports, for Enterprise
- Company, office, department
Your dashboards stay green. Your callers hear silence.
Ordinary monitoring asks if the PBX is alive. It always is. A call can still connect into silence, and nothing on any screen changes color.
So 2N5 calls every circuit, the way your customers do.
A real test call, around the clock. It has to connect, carry audio both ways and sound clear. When it does not, you hear first, with the evidence.
Real SIP test calls prove your circuits work.
Eight things Monitor does, each shown in the real product.
Audio quality (MOS), measured
MOS-LQO scored from the audio each call heard, with 100 hours of history per circuit.
Catch the choppy circuit early.Only confirmed failures turn red
A failed call is retried on your schedule before anyone is told. Maintenance windows stay quiet.
A 2 a.m. alert is always real.Evidence the carrier accepts
The exact SIP code and Q.850 cause, every supporting call and a timeline, ready to paste into a ticket.
No more “no fault found”.Escalation until someone owns it
Email, one layer at a time, until a single tap on a phone acknowledges it.
Never lost in an unread inbox.The data circuit underneath
An agent 2N5 installs at the site measures latency, loss, jitter and real speed against the contract.
Voice or data, answered.A monthly SLA report, for Enterprise customers
Availability, downtime and response per circuit and provider, with the 12-month figure that decides the SLA. Reports and the SLA are for Enterprise customers.
Evidence for the next contract talk.Organized like your business
Company, office and department. Managers at each level see their own part.
Each branch sees its own.Circuit-down alerts, fully managed. One form from you.
- You
Send your circuits
Numbers, sites, and who should hear about a problem.
- 2N5
Verify each one
Every circuit proven with a real call before monitoring.
- 2N5
Call all night
Audio scored, failures retried, false alarms filtered.
- You
Hear first
An incident with evidence. A monthly report for Enterprise customers.
Plans
Questions, answered.
No. 2N5 places the calls from its own platform. To watch a site's data circuit, 2N5 installs a small agent there over remote access. You download nothing.
No answer, a carrier rejection with its SIP code, one-way or missing audio, tones not echoed, or voice quality under your threshold.
A 1 to 5 listening-quality score from the audio the call received. Around 4 sounds clear; below 3, people complain.
Your escalation ladder, by email, layer by layer, until one tap acknowledges it.
Each test is a short call to a number you choose, like a test tone, an echo or your greeting, inside a call budget. Customer calls are never touched.
Failures are retried on your schedule and only consecutive failures open an incident. Maintenance windows silence alerts.
Anything you can dial: SIP trunks, 0800 numbers, branch numbers, PBX and contact-center queues. Also the internet connection at each site, your websites and your company email.
By plan: each includes monitored channels and daily tests, with extra channels and extra daily tests as add-ons. The plans and their monthly prices are in the Plans section; Enterprise is on request.
Know before your customers do.
See Monitor on your own circuits, and the evidence it hands you when one fails.