Docs

How to sign in to Monitor by 2N5: the invitation, your password, two-step sign-in, resetting the password, the language and the light or dark theme.

How to read the Monitor by 2N5 dashboard: the Circuits and Online services tabs, each circuit's state and colors, and filtering and sorting the tables.

Each voice circuit's page in Monitor by 2N5: the latest tests, the MOS-LQO score, the state and call history and the planned maintenance windows.

What Monitor by 2N5 shows about a data circuit, how to read latency, loss, jitter and speed, and how to install the agent at the site with 2N5's help.

How Monitor by 2N5 watches your websites and mailboxes: availability, content changes, the This change is expected button and email delivery.

How Monitor by 2N5 confirms a failure, who is told and in what order, how to acknowledge an incident from an email link and what each message means.

How to generate, send and schedule Monitor by 2N5 service reports, the monthly and the yearly SLA report, and how to read each page of the PDF.

Managers, contacts and entities in Monitor by 2N5: how your organization is split into levels, how to invite a manager and who sees what at each level.

What you can change in Monitor by 2N5 and what only 2N5 changes: Monitor is a managed service, and 2N5 sets up and looks after the tests for you.

Answers to the questions people who use Monitor by 2N5 every day ask most, the guided walkthrough inside the product and how to ask the 2N5 team for help.

How managed VoIP monitoring works: you send your circuits, 2N5 verifies each one, calls them day and night, and alerts you first. Nothing to install on your PBX.

SIP trunk and VoIP monitoring in Brazil with real test calls, 24/7. The SIP code as proof, a retest before any alert, and escalation until someone owns it.

Toll-free (0800) and IVR testing and monitoring in Brazil: we call the way a customer does, confirm the message, and alert the right team when something fails.

VoIP voice quality and audio quality measured on every test call against the expected recording, not estimated from network stats. Learn MOS, MOS-LQO and thresholds.

Line-down alerts only for confirmed failures, with no false alarms, by email, tier by tier, until someone acknowledges with one tap.

Carrier SLA report for telephony: the availability of every voice circuit over the year and the month, as Brazilian contracts measure it, sent every month.

Internet link monitoring for every branch: an agent 2N5 installs on site measures latency, packet loss, jitter and speed, and alerts you when the link goes down.

Monitor alerts you when your website goes down and when its content is changed without authorization: swapped text, a defacement phrase or a new script.

Monitor sends one test email an hour to your company mailbox, sees whether it reached the inbox or spam, and alerts you when it does not arrive or the mailbox fills.

Security and LGPD in VoIP monitoring: what data Monitor by 2N5 processes and for how long, the call audio rule, encryption, and how to exercise your rights.

Monthly plans for 0800, IVR and SIP trunk monitoring in US or Canadian dollars: monitored channels and daily tests per channel. Enterprise on request.

How Brazil's SAC decree reaches each regulated industry, what is verified, what to check in the regulator's rules, and how to monitor your 0800 and IVR.

What Brazil's SAC decree asks of a bank's phone service, what to confirm with legal counsel, and how to document that the 0800 and IVR stayed up.

Running SAC for a regulated client means following that client's rules. How to document that every 0800 and IVR in the operation stayed up, client by client.

What ANS rule RN 623/2024 and Brazil's SAC decree ask of phone service, and how a health insurer documents that its 0800 and IVR stayed up around the clock.

Asterisk, 3CX, Intelbras, Grandstream, Cisco, Teams, Genesys Cloud, Avaya and Amazon Connect: where each one fails silently and what a real call proves.

Why a SIP trunk on 3CX stops completing calls while the dashboard stays green, where to look in 3CX for each symptom, and what a real test call proves.

Why a service number on Amazon Connect stops connecting or answers with an error, where to look, and what a real test call placed from the outside proves.

Why a trunk on Asterisk, Issabel or FreePBX stops completing calls without an alarm, where to look on each one, and what a real test call catches.

Why a SIP or E1 trunk in an Avaya environment stops completing calls without an alarm, where to look at each layer, and what a real test call proves.

Silent SIP trunk failures on Cisco CUBE, CUCM and Webex Calling, where to look on each one, and what a real test call placed from the outside proves.

Why an 0800 or service number on Genesys Cloud stops connecting or lands in the wrong flow, where to look, and what a real test call proves from the outside.

Why the SIP trunk on an Intelbras or Grandstream IP PBX stops completing calls without an alarm, where to look, and what a real test call proves.

Why Teams Phone numbers stop completing calls: SBC certificate, SIP OPTIONS, codecs, Operator Connect. Where to look and what a real test call proves.

How to tell whether your carrier's SIP or E1 trunk went down, read the SIP code and Q.850 cause of each failure, and open a ticket with evidence it can investigate.

How to confirm a Claro SIP or E1 trunk stopped, what each SIP code and Q.850 cause points to, and how to build a ticket with the evidence the carrier looks for.

How to tell that an Embratel SIP or E1 trunk stopped completing calls, read the SIP code and Q.850 cause of each failure, and take the proof to the ticket.

How to tell whether a Vivo SIP or E1 trunk stopped completing calls, the SIP codes and Q.850 causes of each failure, and what evidence to put in the ticket.

Every SIP response code in the IANA registry, from 100 to 608, with what each one means and how a real test call reads each response.

The 72 ITU-T Q.850 release causes, what each one means, and the RFC 3398 map between Q.850 causes and SIP response codes in both directions.

Short definitions and examples of telephony and voice over IP terms: MOS, MOS-LQO, jitter, SIP ALG, IVR, DID, 0800, SIP trunk, SLA and more.

Practical guides on SIP trunks, 0800 numbers and IVRs, voice quality, telephony SLAs and error codes, written by the people who build the monitoring.

PRTG, Zabbix, VoIPmonitor, SolarWinds, Site24x7, Sipfront, Klearcom, Cyara and Monitor side by side: what each does, what it doesn't, and when to pick each type.

Why an 0800 line goes down without anyone noticing, how to test the 0800 and IVR from outside, what Brazil's SAC rules require and what to do when it stops.

Calls failing on a trunk or an 0800? A guide to diagnosing them by SIP code (503, 486, 480, 487, 603) and Q.850 cause (16, 34, 127), with the next step for each.

To claim against a carrier's SLA, bring proof: every outage with time, number, SIP code and Q.850 cause, the availability math and the maintenance subtracted.

How to get line-down alerts by email only when the failure is real: retest before alerting, confirmation and escalation until someone takes over.

Tools such as VoIPmonitor and PRTG analyze traffic and the network; active test calls dial from outside. See what each one sees and when to use each.

What Decrees 11,034/2022 and 13,135/2026 and Anatel's RGC (Resolution 765) require of phone support in Brazil, and how to document that your 0800 stayed up.

Why a VoIP call connects with no audio or one-way audio: NAT, SIP ALG, RTP ports, the external IP in the SDP, codecs and SRTP. How to find the cause and fix it.

How to monitor SIP trunks, 0800 numbers and IVRs: ping, SIP OPTIONS, passive capture or a real test call, the retry ladder and the evidence that holds up.

How to calculate the availability SLA for SIP trunks and 0800 numbers, by year and by month: the formula, what 99.9% allows, maintenance and what counts as down.

What MOS means in VoIP, how measured MOS-LQO differs from the E-model's estimate, how much jitter, loss and delay voice can take, and what to do about a low score.

Synthetic call monitoring means placing real calls on a schedule to 0800 numbers, IVRs and SIP trunks and checking the result. See how it works and when to use it.

Your 0800 works from a landline but not from a mobile? The common causes, from origin blocking to routing, and how to test each one before you open a ticket.

Honest comparisons between Monitor by 2N5 and PRTG, Zabbix, VoIPmonitor, Sipfront and the alternatives to Cyara, with sources and where each one is better.

PRTG, Zabbix, VoIPmonitor, SolarWinds, Site24x7, Sipfront, Klearcom, Cyara and Monitor side by side: what each does, what it doesn't, and when to pick each type.

Cyara (now including Spearline), Klearcom, VistaCX and Monitor by 2N5 compared: what each one does, what it publishes, and where 2N5's managed service fits.

Klearcom tests toll and toll-free numbers and IVRs in 100+ countries; Monitor calls 0800, 0300 and 4004 numbers from Brazil, as a service managed by 2N5.

Obkio is agent-based synthetic network monitoring with a VoIP MOS estimate; Monitor measures each branch's internet link and places real voice calls.

PRTG watches networks and servers and estimates MOS from the network; Monitor really calls SIP trunks and 0800 numbers and measures the voice. When to use each.

Both place real test calls. Sipfront is self-service, with a free trial; Monitor is a managed service run by 2N5, with alerts by email.

Site24x7 has Portuguese pages on website defacement, mail server and VoIP monitoring; Monitor watches website, content and email beside voice circuits.

ThousandEyes voice tests, from Cisco, run agent to agent; Monitor places real calls to 0800 numbers, IVRs and SIP trunks, as a customer does. See the difference.

Hammer VoiceWatch is now Infovista VistaCX Watch. See what it does, where it is better, and how Monitor by 2N5 compares as a managed alternative in Brazil.

VoIPmonitor passively listens to the calls on your network; Monitor places real test calls and measures the voice that arrives. Here is when to use each one.

The Zabbix template for Asterisk reads the PBX's own status; Monitor really calls every circuit. Also compared: a home-grown test-call script on Asterisk.

Turn an availability target into the downtime it allows per year, month, week and day, or work out the SLA you actually had. With maintenance windows.

Type a SIP response code, such as 503 or 486, and see its official name, what it means, and the page with causes, diagnosis and what to send the carrier.

Monitor is 2N5's managed service that monitors voice circuits with real calls. Who we are, who writes this website, and how to get in touch with 2N5.

How 2N5 handles personal data in Monitor: what is collected, why, for how long, who it is shared with, and your rights over it.

The terms of use of Monitor, 2N5's managed service that tests voice circuits with real calls: what it includes and what each side commits to.

How to use your LGPD rights over the data Monitor keeps: access, correction and deletion, and how to reach 2N5's data protection officer.