How do I tell whether the outage was the internet link or the voice line?
By measuring both. In Monitor, the data circuit at each site, the dedicated internet link or broadband, is tracked by an agent installed right there, alongside the test calls to the voice circuits. It is internet link monitoring for every branch, tied to what the voice feels. The guide to failing calls shows how to tell one cause from the other.
Each voice circuit can be linked to its site’s internet link. With the wait-for-the-link option, alerts for that circuit hold while the link has an open outage: your team gets one alert about the link, not one for every voice circuit that runs through it.
What does the agent measure?
| Measurement | What it is for |
|---|---|
| Latency | Shows delay on the route to the internet |
| Packet loss | Explains choppy audio and dropped calls |
| Jitter | Variation in delay, which ruins voice before it drops the call |
| DNS time | Shows when names do not resolve, even with the network up |
| Speed | The actual speed, to compare with what you pay for |
The measurements appear in charts covering the last 100 hours on each data circuit’s page, and a confirmed link outage opens an incident and climbs the same escalation ladder as the voice circuits. The terms are in the glossary: jitter and packet loss.
How is the agent installed?
At your company’s written request, 2N5 installs the agent on a computer at the site, over remote access. It opens no inbound port: it only sends measurements to 2N5. When the site stops being monitored, 2N5 removes the agent itself.
What about a site where the agent cannot be installed?
2N5 tests the link from the outside. At every interval it attempts a connection to the site’s public address, and a series of unanswered attempts is treated as a link outage. It is a simpler check than the agent’s: it tells you whether the site responds, without measuring latency, loss, or speed.
What does the agent never collect?
Files, browsing, traffic content, usernames, programs, Wi-Fi network names, and other devices on the network. The details are in the Privacy Policy and in security and LGPD.
How does Monitor compare with network monitoring tools?
See the comparison with Obkio, an agent-based synthetic network monitoring tool, with the source for every claim.
Frequently asked questions
How do I tell whether a call dropped because of the carrier or my own network?
Compare both sides at the same time: the test call, placed from the outside, and the measurements of the site's link. If the test call fails and the site's link shows loss or is down, the problem is in the site's connection. If the link is healthy and the call fails, the cause is on the voice carrier's route. Monitor by 2N5 shows both sides together.
How do I monitor the internet link at several branches?
By installing an agent at each site, which measures the link's latency, packet loss, jitter, DNS and speed and sends the measurements to the same dashboard. With Monitor by 2N5, 2N5 installs the agent over remote access, with your written authorization, and each manager sees only their part of the company. Where installing is not possible, 2N5 tests the link from the outside.
What does the agent measure?
Latency, packet loss, jitter, DNS response time, and the actual connection speed, plus the CPU and memory usage of the computer it runs on. The measurements appear in charts covering the last 100 hours, and a confirmed link outage opens an incident and climbs the same escalation ladder as the voice circuits.
Does the agent read my traffic or my files?
No. It never collects files, browsing, traffic content, usernames, installed programs, Wi-Fi network names, or other devices on the network. It only measures the connection, opens no inbound port, and sends nothing but the measurements to 2N5, so your traffic and your files stay where they are.
Who installs the agent?
2N5 does, over remote access, on a computer at the site, after written authorization from your company. You do not download or configure anything. When the site stops being monitored, 2N5 removes the agent itself. If installing is not possible, 2N5 uses the simpler outside check.
How long are the measurements kept?
For 13 months, so the yearly reports are complete, with month-to-month comparison. After that period the measurements are no longer kept. The details of what is kept, for how long, and how to exercise your rights are on the security and LGPD page and in the Privacy Policy.